Returns
Return & Exchange Policy
At Clicka Shop we aim to give our customers the best shopping experience, so we keep returns and exchanges clear and easy while protecting everyone’s rights.
Return & exchange window
You can request a return or exchange within 14 days of receiving your order.
Return & exchange conditions
For a request to be accepted:
- The product is in its original condition, unused and undamaged.
- It is in its original packaging with all parts and accessories.
- The purchase invoice or order number is included.
What isn’t eligible for return
We can’t accept returns or exchanges for:
- Products that have been used or damaged through misuse.
- Products that have been modified or disassembled after delivery.
- Products made or prepared to the customer’s specifications.
- Gift cards or digital products (if any).
Damaged products or wrong orders
If you receive a damaged product, a manufacturing defect, or an item different from what you ordered, please contact us within 48 hours of receipt with clear photos. We’ll replace the product or refund it, depending on the case, with no extra charges.
Shipping fees
- If the return is because the customer changed their mind, the customer covers the shipping fees.
- If the reason is a store error or a manufacturing defect, the store covers all shipping costs.
Refunds
Once we receive and inspect the product, the return is approved and the amount is refunded to the original payment method or by a method the store specifies, within 5–10 business days.
How to request a return
Contact customer service through the channels available on the site, provide your order number and the reason for the return, and our team will help you through every step.
Note: Clicka Shop reserves the right to reject any return or exchange request that does not meet the conditions stated in this policy, in accordance with the applicable rules and regulations.